Privacy policy

PRIVACY POLICY
Last updated: August 2026

This Privacy Policy describes how Ember & Olive Coffee Co. ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.emberolivecoffee.shop.

PERSONAL INFORMATION WE COLLECT
When you visit our store, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies. We also collect information about the pages you view, the websites that referred you, and how you interact with the store.

When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.

HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfil your orders
- Send you order confirmations and updates
- Communicate with you about your orders, products, and services
- Screen orders for potential fraud or risk
- Provide you with information or advertising relating to our products or services (where you have opted in)
- Comply with our legal obligations

SHARING YOUR INFORMATION
We share your personal information with third parties to help us provide our services, including:
- Shopify (our e-commerce platform provider)
- Payment processors (to process your payment)
- Shipping carriers (to deliver your order)
- Email marketing providers (where you have opted in)

We do not sell your personal information to third parties.

COOKIES
We use cookies to power our store. For more information about cookies and how to disable them, visit the Network Advertising Initiative's opt-out page.

YOUR RIGHTS (UK & EEA)
If you are based in the UK or European Economic Area, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict our processing of your data
- Data portability
- Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@emberolivecoffee.shop. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

CONTACT
For questions about this Privacy Policy or your personal data, contact us at:
Ember & Olive Coffee Co.
7 Glebe Park, East Kirkcaldy, Fife, KY1 4RP, United Kingdom
Email: info@emberolivecoffee.shop
Website: www.emberolivecoffee.shop