Shipping policy
SHIPPING POLICY Last updated: September 2026
FREE DELIVERY ON TEA, COFFEE & CHOCOLATE All tea, coffee, and chocolate orders qualify for free standard UK delivery — applied automatically at checkout. No minimum spend required.
Equipment, accessories, and all other non-consumable products are shipped separately and are subject to a weight-based shipping charge. See rates below.
WHERE WE SHIP We currently ship to the United Kingdom only.
PROCESSING TIMES Orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You'll receive a confirmation email once your order has been dispatched.
UK SHIPPING RATES Tea, coffee, and chocolate orders always ship free — no minimum spend required.
Equipment and accessories are charged by total order weight at checkout:
- Up to 2 kg: £3.99
- 2 kg–5 kg: £5.99
- 5 kg–10 kg: £7.99
- Over 10 kg: £7.99
DELIVERY TIMEFRAMES
- Tea, coffee & chocolate (UK): 2–5 business days
- Equipment & accessories sourced from UK stock: 2–5 business days
- Equipment & accessories sourced internationally: 5–12 business days
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers.
MULTIPLE ITEM ORDERS Shipping is calculated on your total order weight at checkout. Please note — tea, coffee, and chocolate always ship free, while any equipment or accessories in the same order will be charged at the applicable weight-based rate. Some orders containing multiple items sourced from different locations may arrive in separate parcels at different times. Each shipment will have its own tracking number where available. This is completely normal — your full order is on its way.
TRACKING Where available, you'll receive a tracking number by email once your order has been dispatched.
FAILED DELIVERIES & RETURNED PARCELS If a parcel is returned due to an incorrect address, failed delivery attempts, or non-collection, we'll contact you to arrange redelivery. Additional shipping charges may apply. We are not responsible for parcels lost due to an incorrect address provided at checkout.
MISSING OR DELAYED ORDERS Please allow the following before contacting us:
- UK (standard): 10 business days from dispatch
- UK (internationally sourced): 18 business days from dispatch
Contact us at info@emberolivecoffee.shop with your order number.
DAMAGED IN TRANSIT If your order arrives damaged, contact us at info@emberolivecoffee.shop within 72 hours of delivery with your order number and photos. We'll arrange a replacement or refund as appropriate.