Shipping Policy

Last updated: October 2026

Where we deliver

We deliver within the United Kingdom only. Coffee, tea and chocolate cannot be delivered to BFPO addresses. Some non-mainland UK addresses may incur an additional charge, which will be shown at checkout if applicable.

Coffee, tea and chocolate delivery charges

Delivery is charged on coffee, tea and chocolate orders. There is no free standard delivery offer at £25.

The following paid services are available for eligible orders:

• Royal Mail 2nd Class Tracked: £2.25 for parcels up to 2.999 kg; estimated transit time 2–4 business days.
• Royal Mail 1st Class Tracked: £3.75 for parcels up to 2.999 kg; estimated transit time 1–2 business days.
• Expresspak Next Working Day: £2.25 for parcels under 2 kg; estimated transit time 1 business day after dispatch.
• Next Working Day with a one-hour delivery window: £4.00 where available; estimated transit time 1 business day after dispatch.

The services and charges available for your order are shown at checkout.

Consumables order cut-off

Orders for coffee, tea and chocolate placed by 3 pm Monday to Friday, excluding UK public holidays, are eligible for dispatch that business day. Orders placed after 3 pm are eligible for dispatch on the next business day. Next-working-day delivery is measured from dispatch, not from when the order is placed.

Equipment and accessories

We aim to source from UK suppliers wherever possible and use the quickest suitable delivery service. Some products use international delivery services, where charges and estimated timescales can vary. Depending on the product and service, delivery may be weight-based or flat-rate. Applicable delivery options and charges are shown at checkout. Please check each product’s delivery information for estimated timescales.

Selected equipment and accessories have a flat delivery charge of £7.14, regardless of the number of those items ordered. Any delivery charges for other items in the basket are shown at checkout.

Delivery estimates and orders with multiple items

Business days exclude weekends and UK public holidays. Delivery dates and time windows are estimates, not guarantees.

Items in the same order may be dispatched separately and arrive in different parcels at different times. If your order contains items with different delivery arrangements, including both consumables and equipment or accessories, the applicable delivery charges are calculated and shown together at checkout.

Tracking

Every order includes a tracking number. We’ll email it to you after dispatch. If items ship separately, you’ll receive tracking details for each parcel.

Failed deliveries and returned parcels

Please check your delivery address before placing your order. If a parcel is returned because of an incorrect address, unsuccessful delivery attempts or non-collection, we’ll contact you about redelivery. An additional delivery charge may apply.

Missing, delayed or damaged orders

If your order hasn’t arrived by the end of its estimated delivery window, check its tracking details and email info@emberolivecoffee.shop with your order number if you need help.

If your order arrives damaged, please email info@emberolivecoffee.shop as soon as possible with your order number and photos of the item and packaging. We’ll review the issue and arrange an appropriate resolution. This does not affect your statutory rights.