Frequently Asked Questions

Product Questions

What coffee varieties do you offer?
We offer a curated selection of premium coffee beans and blends, along with our signature syrups and coffee house accessories.

Are your products organic/sustainably sourced?
Yes, we prioritize sustainable sourcing and work with suppliers who share our commitment to quality and environmental responsibility.

How should I store my coffee and syrups?
Store coffee in an airtight container in a cool, dry place. Syrups should be refrigerated after opening and used within the timeframe indicated on the bottle.

Orders & Shipping

How long does delivery take?
UK orders typically arrive within 3-5 business days. You'll receive tracking information once your order ships.

Do you ship internationally?
We currently ship within the UK. International shipping options are coming soon.

What if my order arrives damaged?
Please contact us at info@emberolivecoffee.com with photos of the damage, and we'll arrange a replacement or refund.

Can I track my order?
Yes, you'll receive a tracking number via email once your order has been dispatched.

Payment & Gift Cards

What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, and other secure payment methods at checkout.

Do you offer gift cards?
Yes! Gift cards are available for purchase and make the perfect gift for coffee lovers.

Is my payment information secure?
Absolutely. All transactions are processed securely through Shopify's encrypted payment system.

Subscriptions

How do subscriptions work?
Choose your products and delivery frequency, and we'll automatically send your order at your selected interval.

Can I pause or cancel my subscription?
Yes, you can pause or cancel anytime through your account or by emailing us.

When will I be charged?
You'll be charged on the day your subscription order is processed and shipped.

Can I change my delivery frequency?
Absolutely! Manage your subscription settings in your account or contact us for assistance.

Coffee House - Coming Soon

Where is your coffee house located?
We're carefully choosing the perfect location for our coffee house. Stay tuned for updates!

What are your opening hours?
Please email us at info@emberolivecoffee.com for updates on our coffee house opening.

Do you offer wholesale for other coffee houses?
Yes! Email info@emberolivecoffee.com for wholesale enquiries and pricing.

Returns & Refunds

What's your return policy?
We accept returns within 30 days of purchase for unopened products in original condition.

How do I request a refund?
Email us at info@emberolivecoffee.com with your order number and reason for return, and we'll guide you through the process.

Still Have Questions?

If you can't find the answer you're looking for, we're here to help! Contact us at info@emberolivecoffee.com and we'll get back to you as soon as possible.